Policies

Payment:

  • Payment is gladly accepted through Visa, MasterCard, Amex, Discover, Apple Pay, Google Pay (Stripe) and Paypal
  • Immediate payment is expected upon purchase and orders are not shipped until payment has cleared.

Shipping:

  • Orders will be shipped within 3 days (or sooner) once payment has cleared.
  • Items will ship to the PayPal address; should you need it sent to another address please message me immediately upon ordering.
  • Multiple items purchased will ship together with combined pricing.
  • US orders under 13 oz. are shipped USPS First-Class mail with a tracking number. US orders over 13 oz. are shipped priority, with tracking, and $50 insurance. If you prefer online tracking / priority / priority express shipping or insurance, *please convo me for the cost before submitting payment*, so that I may adjust the price accordingly.
  • International orders are shipped First-Class Package International ~ Prices listed are for orders 12 ounces or less. Please convo me with shipping upgrades / insurance / or tracking. International customers are responsible for any duty / customs / tax charges assessed by your country. International orders will have customs labels attached as required by the USPS.
  • Please note that the buyer assumes risk of loss or damage during shipping if insurance is not purchased.

Returns:

 I want you to love your purchase as much as I loved making it!

100% satisfaction guaranteed.

  • If for some reason you are not happy with your purchase please contact me as soon as possible at wrenhouseyarns@yahoo.com
  •  Refund or exchange arrangements: Returns will be accepted within 7 days of purchase delivery. The item must be returned unused and in the original condition within 21 days of purchase. Once the item is received by me a refund or exchange will be completed. The buyer is responsible for return shipping. If the items received are not in their original condition or smell of smoke / pets the item will not be refunded or replaced.
  •  Unfortunately I will not be able to replace or refund lost uninsured orders.

General:

  • All photos are of the actual items being offered for sale and represent, as closely as possible, what you will receive. By providing more than one photo per item, I hope that you will see any variation of color / texture / detail that may be in the product.
  • All skeins are unique in color, saturation and speckle.  While alternating skeins may help distribute colors, I cannot guarantee they will match.  This is the nature and charm of hand dyed yarns.  
  • Please keep in mind every computer monitor displays colors a little differently so the color of an actual item may appear different in person than it does in the photos on your screen.
  • Props used in photographing are not included in the sale of the item.
  • All items are created and shipped from a perfume free, smoke free, cat friendly home.
  • Any custom / reserved items listed will be converted to public listings after 4 days, unless I am contacted directly from the customer prior.

Wholesale:

  • As a solo dyer I am unfortunately unable to offer wholesale volumes at this time.